Returns

Please kindly note that we are Canadian, and any return shipments will be at the buyer’s expense to our warehouse located in British Columbia, Canada. Your item(s) MUST be new, unused, unworn, HAIR-FREE and in the same condition that you received it with all original hang-tags attached (or bandana packaging) to be eligible for a return for a refund. Please do not initiate a return with us if the hang tags have been removed from the product, as we are unable to accept these products as returns for hygienic reasons.

Our return policy lasts 30 calendar days from the date an order is delivered, or 45 calendar days from the date of purchase if shipment tracking delivery confirmation is unavailable for the destination country. If this time has passed, unfortunately, we are unable to accept returns or provide a refund.

How to Return

If you wish to return an item, please initiate a return request by email us athello@korriko.comadvising us that you wish to return an item, stating your order number and the reason for your return.
Securely package your unworn item(s) and include the packaging slip. If you no longer have the packing slip, please go to your email and print off your original order email receipt that includes your order number so that we can reference which order the return belongs to.
Send the item(s) back to the address provided via email. Please note that returns are to be shipped back to our office address in Canada (listed below). We will provide you with all of the return information needed via email - please do not send packages to the address listed on any shipping labels without contacting us first. Returns to an address on our shipping label are not guaranteed to make it to us and may incur additional shipping fees. For returns from the USA, please use USPS (NOT courier services such as UPS, Fedex etc.) as any shipments that incur customs brokerage fees will not be accepted and will be returned to the sender.

Our return shipping address is (please wait for an email response from us before shipping):

Korriko Returns
205 - 2080 Hartley Ave
Coquitlam, BC V3K 6W5
Canada

If you are located in the USA and would prefer to ship to our US return address, we will be able to provide an address via email. Please note that this option will incur a $5 return fee and may take 1-2 months for delivery to us in Canada.

You will be responsible for paying for your own shipping costs for returning your item, unless the item received is faulty/damaged or we have sent you the wrong item in error. Original shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund (unless your order qualified for free shipping).

If you are shipping a package containing items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item due to external circumstances out of our control. We do not accept responsibility for lost return items in the post.

*Temporarily paused* If you are located in the BC Lower Mainland and would like to return or exchange items in person at our Coquitlam warehouse, please contact us at hello@korriko.com as we are only able to schedule appointments at certain times during weekdays (currently Wednesdays and Fridays between 11:30 am to 12:30 pm).

Bundle Set Returns

To return a bundle set for a refund, all items must be returned in new, hair-free, condition with the tags attached. If you'd like to exchange sizes for select items from the bundle set, we recommend contacting us first at hello@korriko.com. To facilitate a size exchange, we would recommend placing a new order for the desired items/sizes (must be from the same collection) and provide us with the original bundle set order number and new order number. Once we receive the returned items that were in the incorrect sizing, we can refund the amount in the new order placed so that you can maintain the discounted bundle set pricing. Please note that this does not apply to collections listed as FINAL SALE and that any shipping costs are non-refundable.

Free Gift With Purchase/BOGO Sale Returns

If a free gift was included with purchase, any returns of the original purchased items must include the free gift (new, in original packaging or with tag attached), or a refund will be withheld until the free gift is received. Alternatively, the value of the free gift may be reduced from the total refund amount.

For buy one, get one promotions, both items must be returned for a refund. Otherwise, if only 1 of the 2 items are returned, the full value of the product will be deducted for the refund - voiding the promotional pricing.